Cercle App Troubleshooting Guide

1. Why can’t I log in to my Cercle account?

  • Ensure your internet connection is stable.
  • Double-check the username and password for correctness.
  • If you are using social login (e.g., Google), try logging in through the browser.
  • Reset your password if you’ve forgotten it.

Order Status/Tracking

2. I can’t find my order status.

  • Ensure your order has been processed by checking your email confirmation or app notifications.
  • Try refreshing the app or logging out and back in to sync the latest data.
  • Click the orders icon at the top right to view order information.

Search Feature Issues

3. The search feature isn’t returning relevant results.

  • Make sure the search terms are spelled correctly.
  • Check your internet connection and try again.

App Performance Issues

4. Why is the app slow or lagging?

  • Ensure you have the latest version of the app installed.
  • Check your internet speed, as a slow connection can affect performance.
  • Restart your device to refresh app memory.
  • Try closing any unnecessary apps running in the background.

Reward Points Issues

5. Can’t access the “Reward” points or redemption section.

  • Ensure that you have earned points; check if the transaction has been confirmed.
  • Make sure you are logged in to your account with the correct credentials.
  • Update the app to the latest version.

Shoppable Reels Issues

6. Why can’t I add products from shoppable reels to my cart?

  • Ensure you’re logged in to your account; you may need to sign in to add products to your cart.
  • Make sure the product is available and in stock. If the product is out of stock, it may not be available for purchase.
  • Restart the app if the feature isn’t responding.
  • Check if there are any app updates available.

7. The shoppable reel doesn’t show products when I tap on the product icon.

  • Ensure the app is updated to the latest version, as updates might include bug fixes for the shoppable reels feature.
  • Make sure your internet connection is stable to load product details properly.
  • Restart the app or try reinstalling it to resolve any temporary issues.
  • Check if the shoppable reel has expired or if the associated products are no longer available.
8. Why do some shoppable reels load slowly or freeze?

  • Slow internet connection may be causing delays in loading the content. Try connecting to a stronger Wi-Fi or mobile data signal.
  • Ensure your device has enough storage and memory to run the app smoothly.
  • Try restarting the app or device to free up memory.

Review Feature Issues

9. How do I leave a review for a product I purchased?

  • Go to the product page for the item you’ve purchased.
  • Scroll to the review section and click on the “Leave a Review” button.
  • Rate the product and add your comments.
  • Submit your review after completing the fields.
10. I can’t find the option to leave a review for my purchased product.

  • Make sure the product has been successfully delivered, as reviews are typically available after order completion.
  • Refresh your order history to ensure the product is listed as “Delivered.”
  • If the review option is still missing, try restarting the app or check if the feature is available in the latest app update.

Favourites Feature Issues

11. Why can’t I save products to my favorites?

  • Ensure you’re logged into your account, as favourites are tied to your user account.
  • Restart the app and try again if the issue persists.
12. I can’t view my favorites list.

  • Make sure you are logged into the correct account to see your saved products.

Follow Stores Feature Issues

13. Why can’t I follow a store?

  • Ensure you are logged in to your account before following a store.
  • Restart the app and try again or check for app updates.
14. How do I see the stores I am following?

  • Go to your account page and navigate to the ‘Follow’ tab.
  • All the stores you are following will be displayed here.
  • If no stores appear, ensure you have followed at least one store.

Image Search Feature

15. Why can’t I use the Image Search feature?

  • Ensure that the image quality is good and the object is clear. Low-quality images may not produce accurate search results.
  • Ensure you have a stable internet connection to upload the image for processing.
16. The Image Search results are not showing relevant products.

  • Ensure that the image you uploaded is clear and accurately represents the product you are searching for.

Cercle Chatbot

17. The Cercle chatbot is not responding.

  • Check your internet connection to ensure the chatbot can connect to the server.
  • Restart the app.
18. How do I interact with the chatbot for better product suggestions?

  • Be specific with your preferences. Mention the type of product you’re looking for (e.g., “I need a black leather jacket” or “Show me women’s running shoes”).
  • If the chatbot asks follow-up questions, answer them clearly to refine the product recommendations.
  • If the chatbot is not understanding your request, try rephrasing your question or giving more detail.